Heloise | Veste Décontractée

We generally deliver in-stock items within 6 to 9 days.

To check the delivery status of your order, please refer to the shipping confirmation email you received.

For each package sent, you will receive a confirmation email containing a tracking link.

This email is sent as soon as your order has been processed and shipped. Use the tracking link to track your package in real time.

If your order is eligible for a return, please follow the steps below to initiate the process:

• Send an email via the “Contact” section of our website.
• In this email, please include the following information:
  -Order number
  -Reason for return
  -Photo of the product (in case of damage)
  -First and last name of the client
  -Customer address

We will then contact you to provide you with the return address.

Refunds are always made using the same payment method used for the purchase. If you paid by credit card, the amount of the returned items will be credited directly to your card.

You can choose from the following payment methods: credit card (Visa, Mastercard, AMEX), Google Pay and Apple Pay.

There are several reasons why your credit card payment may fail. This could be due to a general technical issue, a data entry error, an expired or blocked card, or insufficient funds.
We recommend that you verify your card information or try another payment method.